SMS Privacy Policy
Effective Date: November 20, 2025
This SMS Privacy Policy explains how LandTrustX collects, uses, and protects phone numbers and SMS data.
1. Information We Collect
We collect:
- Your phone number
- SMS opt-in status
- Message logs (delivery confirmations, STOP/HELP commands)
- Device & carrier information
We do not collect message content beyond system logs required by carriers.
2. How We Use SMS Information
Your phone number is used exclusively for:
- Account verification
- Security alerts
- Login confirmation codes
- Investment updates
- Property onboarding steps
- Distribution notifications
- Customer support replies
- Optional promotional alerts (only if you opt in)
3. Sharing of SMS Data
We may share SMS data only with:
- Twilio (our SMS provider)
- Carrier networks
- Compliance auditors (if legally required)
We do not sell or rent SMS-related data.
4. Opt-Out
You can unsubscribe anytime by texting:
STOP
You may request help by texting:
HELP
5. Data Security
SMS-related data is protected by:
- Encryption
- Access controls
- Audit logs
- Strict vendor contracts
6. Data Retention
We retain SMS delivery logs for compliance and fraud prevention, following Twilio's standards.
7. Contact
support@landtrustx.com
877-631-2313
Related policies: Privacy Policy, SMS Terms, TCPA Consent Disclosure.